GAIA CONEXIÓN

You have 30 days after receiving your order to exchange an item for another size or request a return. To do this, you can request home collection and we will send a carrier to collect your package. This process has an additional cost of €5 because we are a small project and we do not have free returns. This is why we ask that you be very careful when selecting your product.

To request a return you can contact us by email to explain the steps to follow. We ask for your patience because we do the process manually. We will try to accompany you and make the return in the shortest time possible.​

Exchanges and returns are made in the same payment method used for the purchase. In the event that the purchase has been made with a bank card, it will be essential that the holder present the original purchase receipt and the receipt of the operation.

Remember to review your correspondence information to ensure you can receive your order.

Delivery time and shipping costs will vary depending on the type of shipment. If your purchase is over €80, shipping is free and you will receive it in 4 to 5 business days, to mainland Spain and the Balearic Islands.

Shipping is made through the Spanish postal company Correos. It is delivered to the mailbox in less than 48 hours, maximum 72 hours without the need for a signature. They will be able to locate your shipment at all times. The cost of this service costs €5 and may take between 1 to 4 business days depending on the shipping location after the shipping process has started.

For shipments outside of Spain, please contact us in advance to find the best way to make your shipment.

Deliveries will be made from Monday to Friday.